GadGets

I have been working with IT for over 12 years and understand no HD is perfect however Samsung HDs are exceptionally bad and have terrible customer service.

I purchased this Samsung HD from NewEgg because of the great price on 5/19/07 and by 10/08 it started the click of death however the data was still accessible. Most Hard Drive manufactures allow advance RMA’s, which means they will charge you a deposit for the price of the HD, send you a replacement and allow you to transfer your data then send the bad HD back in for a refund of the deposit. Samsung does not do this on top of that they only replace a HD with refurbished HD’s. I was able to backup my data to two 150GB drives and RMA the drive to Samsung. About 10 days later I received a replacement refurbished drive which I ran a diagnostics on before loading my OS and it failed with more bad sectors than good.

I called up Samsung HD support and was told they could not do anything for me and to call the manufacture (um thought that was Samsung) Turns out they are made by TTS, called up TTS and was told the only thing I could do is to RMA it again and take the chance with another refurbished drive. They would not give me a new one. So I went back to Samsung since they put their name on it. I got to Executive support after be on hold 3.5 hours (not exaggerating) and was told that HD’s were the only product they do not give refunds for. So I registered a complaint and was told I will get a call back in 2 days from the corporate office, 13 days later and no call back. I called them back today, on hold again for over 2 hours and was promised someone from the corporate office will call me back tomorrow.

Well even if they actually called me back tomorrow and gave me my money back that will not change my review. This is a terrible hard drive with terrible customer support. It is not worth the chance of losing data between backups. Do not make the mistake I did and buy a Western Digital or Seagate which both have great reliability and CU service too.

Rating: 1 / 5

This HD was sold to me as new and arrived used with no hardware or paperwork then Amazon charged me for the return
Rating: 1 / 5

I should have read the prior reviews more closely. Yup, no cable, CD program, instructions, just nothing but drive. You better know BIOS and computers well or you’ll wind up with less hair by pulling it out. At least I had mounting screws in my garage. With my luck the darn thing will be a faulty drive I suppose. Don’t expect any help from Amazon besides returns. Amazon just ships not explains. At least my friend told me were in the setup you have to go to turn on drive 1 port. GGGGGRRRRRRRRR. If you need help, go to the Western Digital web site.
Rating: 2 / 5

I never received this item. After many days, I was notified the item had been returned because it was “undeliverable”. There is no reason the item should have been returned. I order technology items on a regular basis from many vendors and have delivery made to my home office with no problem. The lack of communication from Amazon.com was very disheartening. I’m not sure I will order from Amazon.com again.
Rating: 1 / 5

Drive seems to work well mechanically, after I bought ($5) another new SATA cable. The problem was that the WD software was not able to create a new boot drive either in Windows or DOS. I was able to copy a boot onto an older small EIDE drive, but not onto this SATA. (?)

Western digital support was absolutely no help – they blamed the problem on Dells software and recommended that I purchase third party software to clone.

Plan on another up to $50 on software to be able to use this drive.
Rating: 2 / 5